Terms & Conditions

Company details
Runfluence Limited | Company No: 16437381
Registered address: Runfluence, Regus, 360 Edge Lane Innovation Park, Liverpool, L7 9NJ

1. Our role as agent

Unless stated otherwise, Runfluence acts as an agent or sub-agent for the travel suppliers featured in our packages (e.g. hotels, race organisers, transport providers). When you book, you’re entering a contract directly with the supplier(s) of those services, and their own terms and conditions will apply. We can provide copies on request.

Where we put together multiple services for a single price, we may still act as an agent for each supplier. In these cases, these terms should be read alongside our Package Holiday Booking Conditions and the supplier’s terms.

2. When we act as the package organiser

In some cases, we create a package that combines two or more travel services (e.g. accommodation, race entry, transport, guided experiences) for one total price.

When this applies:

• You benefit from all rights under the Package Travel Regulations 2018.

• Your money is protected in our secure trust account until your trip is complete.

• You receive clear booking information before payment.

• You have the right to cancel in certain circumstances.

• You will receive a full refund if we cannot deliver the package due to our insolvency.

3. Booking and payment

• By booking, you confirm you have authority to accept these terms for everyone in your party.

• A deposit or full payment (plus any non-refundable race entry fees or booking charges) may be required at booking.

• Your booking is confirmed when payment is received and you get written confirmation.

• Final balances must be paid by the date shown on your invoice. Late payments may incur a £30 fee, and continued non-payment may lead to cancellation with charges applied.

• Unless stated otherwise, all payments are held in our independent trust account until your trip is completed.

4. Prices and accuracy

Prices can change until your booking is confirmed. We reserve the right to correct confirmed prices if errors occur — if this affects you, we’ll let you know immediately.

5. Insurance

Travel insurance is compulsory for all Runfluence trips. You must have adequate cover for:

• Cancellation

• Medical costs and repatriation

• Personal belongings

• Race participation

We do not sell insurance. If you don’t arrange cover, we cannot accept responsibility for any resulting losses.

6. Special requests

Tell us about any special requirements (e.g. dietary needs, room type) at booking. We’ll pass them on but can’t guarantee they’ll be met.

7. If you cancel your booking

If you cancel, your refund will be subject to our terms and conditions and the cancellation charges below:

All race entries are non-refundable once confirmed. Changes may incur extra supplier charges.

8. Our responsibility

We are not responsible for the delivery or performance of services provided by third parties. Any issues should be raised directly with the supplier during your trip.

9. Financial protection

All customer payments are held in our independent trust account until your trip is completed, in line with the Package Travel Regulations 2018. This protects your money if we become insolvent.

10. Passports, visas & health

You’re responsible for meeting all passport, visa, and health requirements. Check with relevant authorities before travel.

11. Accommodation ratings

Any star ratings are provided by suppliers and are a general guide only.

12. Complaints

If something goes wrong, contact the supplier or their local representative straight away. If it’s not resolved, contact us as soon as possible so we can help.

13. Travel documents

We normally send all documents by email. If posted, we’re not responsible for delays unless due to our negligence.

Summary of your package rights

If you book a package with us, you’ll receive:

• Full protection of your payments in a secure trust account

• Clear cancellation terms

• A single point of contact for your booking

• Assistance during your trip

• A full refund if we cannot deliver due to insolvency

You will receive a summary of these rights before or at booking.

For more information, please contact us at: sales@runfluence.co.uk.