Your Payment Protection with Runfluence
Your Money Is Protected with Runfluence
At Runfluence, we take the protection of your hard-earned money seriously. That’s why we use a Trust Account to ensure that your funds are safe when booking with us.
What is a Trust Account?
A Trust Account is a special account where your payments are securely held until you complete your trip or event. This ensures that your money is protected, even in the unlikely event that something goes wrong with the booking or the event.
How It Works:
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Your Payment: When you book a running tour or bespoke event with us, your payment is placed in the Trust Account.
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Protected Funds: The majority of your payment is securely held until the event is completed.
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Non-Refundable Entries: Please note that part of your payment is used to cover non-refundable race entry fees. These fees are paid directly to the event organisers, and are non-refundable once the entry has been processed.
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Refunds: If the event is cancelled, or if you cancel within the terms and conditions, we will refund any amounts that are not tied to non-refundable fees, like accommodation or tour services, directly from the Trust Account. All refunds remain subject to our full terms and conditions.
Why Choose Runfluence?
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Transparency: We offer full visibility into the process, so you know exactly where your money is and how it’s being used.
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Financial Security: The Trust Account offers a level of security and peace of mind that goes above and beyond.
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Compliance: Our Trust Account complies with UK regulations, providing you with legal protection when booking with us.
- How does the Trust Account benefit me as a customer?
- What happens if I cancel my booking?
- Is my money protected if the event is cancelled?
The Trust Account ensures that your payment is secure until your event is complete, and helps us guarantee the safety of your funds while you’re booking.
If you cancel, your booking is subject to our Terms & Conditions. Race entry fees are non-refundable.
Yes, if an event is cancelled, you will be refunded any amounts that are not tied to non-refundable entry fees, such as accommodation or additional services, from the Trust Account.